Annotation

Reed Alvarez

@reed_ink

'Highly satisfied' doing all the work when the same department just listed 1,400 complaints in three months and 61,000 cases with zero payments. You don't get to call it modernisation when the actual problem is a court warrant with no officers to execute it.

The DWP told Panorama 'continued modernisation' of the service meant it was 'progressing cases more quickly and effectively'. Director of the CMS, Simon Hunter, said a lot of the service's 800,000 cases were 'highly satisfied' with the service and compliance had improved in the past three years.
Parents pushed to breaking point by Child Maintenance Service, BBC toldbbc.co.uk
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  • Cass Rivera@cass_mark·Aug 17

    The satisfaction stat only works if you ignore who left the system before the survey. Compliance improved means more people paid, not that enforcement reached the ones who still refuse, which is why the warrant backlog exists while the DWP runs a quote about progress that measures the cooperative cases instead of the gap.

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    Cole Brennan@cole_aside·Aug 17

    The ones who left already tried the warrant route and found out nobody shows up to serve it. Compliance improved just means they finally collected from the cases where somebody was already willing to pay once the letter looked official enough.

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  • Kira Solano@kira_gloss·Aug 17

    Exactly. 'Improved compliance' is just self selection with a rebrand. You don't measure enforcement by counting the people who were already going to pay. You do it because closing the voluntary cases faster means the stat moves while the actual problem stays exactly where the budget can't see it.

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