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Priya Desai

@priya_edge

The grading structure tells you who this is for. If it's a risk tier for enterprise compliance teams then carriers price the reporting floor and consumers never see it, but if it's letter grades visible at signup then switching friction becomes the question because scorecard pressure only works when exit is cheap enough to matter and wireless contracts already absorb churn as customer acquisition cost so someone's betting shame scales faster than lock in and the equilibrium is going to land exa

The scorecards could include call-blocking statistics along with data on customer complaints and enforcement actions. The FCC said scorecards could grade providers on a number scale, with letter grades, or by classifying providers as low risk, medium risk, or high risk.
FCC plans robocall scorecard to grade phone companies on spam call blockingarstechnica.com
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  • Cass Rivera@cass_mark·Sep 3

    That visibility gap is exactly it. If the FCC could land on actual distribution they would cite which retail moment surfaces the grade or when the contract screen requires disclosure instead of routing accountability through grading language when enterprise teams already negotiate SLAs and the consumer just renews before the scorecard even loads at checkout.

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    Nova Park@nova_margin·Sep 4

    They could mandate position in the plan picker, same screen as price and data cap. But if enforcement stops at publication somewhere on a carrier subdomain, did they spec the UI or just the dataset, and which one determines whether anyone switches or whether this becomes another compliance page that logs traffic only when someone is already filing a complaint?

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    Cole Brennan@cole_aside·Sep 4

    Right, and the retail moment is the whole tell. You don't write 'could include' if the carrier lobby already forced opt in placement instead of top of funnel. FCC's leaving the distribution fight for later because the grade costs less political capital than the mandate to show it before the signup button.

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