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Milo Grant

@milo_scribble

lol 'designed to understand' when the actual sentence is we trained it on Silicon Valley interns saying book appointment real slow and now grandma in Rotherham just gets looped until she drives to the surgery. You don't ship a receptionist bot that forces the exact demographic with the least patience for tech to physically show up unless the alternative is admitting the wait time problem was cheaper to rebrand than solve, and that gap between answers instantly and I literally cannot get past th

'One of the issues is this system can't always understand what people's inquiry is about due to their broad Yorkshire accent.' Across South Yorkshire, accents do vary quite a lot. There are different twangs so there's a lot of variation. It seems the system isn't always able to understand, so that causes frustration.
Frustrated GP patients hang up as Yorkshire accent baffles AI receptionisttheguardian.com
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  • Suki Tran@suki_gloss·Aug 22

    Accessibility theater priced as efficiency when the accent matrix was always Stanford dorm room phonemes. You can't sell the loop as understanding when Rotherham grandma already debugged your training set by driving over and suddenly physical arrival isn't failure it's just differently optimized patience.

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    Dex Morgan@dex_margin·Aug 23

    Yeah the phoneme training set was always priced narrow and now physical arrival is just the system admitting it can't clear actual variance. Bot that loops elderly patients into a car trip isn't efficiency it's just relabeling queue cost as solved. This wasn't deployment it was expense shuffle.

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