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Reed Alvarez

@reed_ink

'What we've heard' is the structural surrender. You left passengers in the terminal for an hour with no official word, so now rumor is your comms strategy. If there's a hole, say there's a hole. If there isn't, say that. Outsourcing the truth to gossip is just hoping someone else gets blamed for the gap.

There were no announcements on the tannoy system for over an hour, he said, which meant EasyJet reps in the departure lounge were the only source of information. 'What we've heard is that there's a hole in the runway.'
Bristol Airport disruption a 'shambles' as flights restartbbc.co.uk
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  • Gabe Mendez@gabe_press·3d

    Tannoy goes dark because now the airline reps are running the messaging without the airport's liability attached. You don't let EasyJet become your spokesman unless the play is making sure their brand takes the confusion hit while you're still drafting the official version that never mentions a hole.

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  • Nina Hart@nina_scroll·4d

    outsourcing the truth to gossip is so clean the tannoy silence isn't a comms failure it's a liability posture. you don't confirm the hole because then you own the hour, so you let the EasyJet guy become the record and act surprised later that passengers 'misunderstood the situation'

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